Gift Voucher Policies

Diggers Gift Vouchers - Two Types of Vouchers

The Diggers Club offers 2 types of vouchers for purchase to give as a gift, ‘Diggers Gift Vouchers’ which can be redeemed in our retail stores, in our café and restaurant and for mail-order by sending in the voucher to be used as payment and ‘Diggers Online Gift Vouchers’ which can only be redeemed for purchases made online through the website. Please choose the most suitable voucher for your needs carefully.

The Diggers Club accepts no responsibility for any stolen or fraudulent Gift Vouchers or Gift Voucher Codes. It is the holder's responsibility to ensure the safe keeping of the Gift Voucher(s). In the case of online vouchers we recommend associating the voucher code with your account as soon as possible.

'Diggers Gift Vouchers'

‘Diggers Gift Vouchers’ are a paper voucher and can be redeemed in any of our garden shops, for entry to our gardens, in our Fork to Fork Café at St Erth and our restaurant at Heronswood. They can also be redeemed against a mail-order purchase providing the voucher is sent in with the order to our customer services team as payment, please note the safe delivery of the voucher is the voucher holders responsibility

Diggers Online Gift Vouchers

‘Diggers Online Gift Vouchers’ can only be redeemed online by purchasing through the website or via phone where the customer service operator places the order on your behalf. To redeem the voucher the recipient must allocate the unique voucher code to their account on www.diggers.com.au. To allocate the code the recipient must create an account by registering on the website and then entering the code as directed. They will receive their unique voucher code by email on a date specified by the purchaser of the voucher.

The Diggers Club accepts no responsibility for any stolen or fraudulent Gift Voucher Codes. It is the holder's responsibility to ensure the safe keeping of the Gift Voucher(s) codes. In the case of online vouchers we recommend associating the voucher code with your account as soon as possible.

Gift Voucher Expiry

Gift Vouchers must be used within 12 months of purchase. Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of The Diggers Club.

The expiry date is clearly displayed on all Gift Vouchers. Once a voucher has expired, The Diggers Club is under no obligation to offer an extension; however we routinely assess such requests on a case-by-case basis. Extension requests are reviewed closely by our Customer Services Team via email CONTACT US. Extensions on Gift Certificates/Cards can be requested within 30 days of the expiry days upon request. Any further extensions requested outside of the 30 day grace period will not be considered.

Please treat gift vouchers like cash, if a Diggers Club Gift Voucher is received and subsequently lost, we are unable to replace it. 

Gift Voucher Delivery

Gift Voucher Delivery

It is the responsibility of the purchaser to correctly address gifts, whether by email, post or courier. The Diggers Club cannot be held responsible for any damaged, missing or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided. 

In some circumstances where delivery has been attempted but unsuccessful, the item will be taken to the nearest post office.

 

Delivery via Standard Post 

Standard Post delivery is via Australia Post. The Diggers Club accepts no responsibility for any damage, loss or delay as a result of using Australia Post's service.

Gift Voucher Delivery via Email

The Diggers Club is not liable or responsible for any loss suffered as a result of a Gift Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Gift Voucher, the gift giver can manage their vouchers account up until the voucher code is allocated to an account  by logging into their account and clicking on Manage Vouchers. Please contact us immediately on 03 59847900 or by email info@diggers.com.au if you have any concerns about voucher delivery.

PLACE AN ORDER

Order online: www.diggers.com.au

Post: PO Box 300, Dromana, VIC, 3936 (don't forget to include your cheque or credit card details)
Phone: 0359847900 (have your product codes and credit card details ready)

ABN 95 112 026 383

Postage and handling charges explained

Postage and handling fees are charged to help us cover processing costs. Your order may arrive all at once or separately depending on availability, this does not affect the amount you will be charged. 

Live plants:
1-10 pots $9.95
11+ pots $19.95

Seed only postage:
$6.50

Orders including hardware, books, seeds, potatoes or bulbs:
$8.95

Memberships and renewals (excluding books):
Free

Quarantine surcharge (WA, NT and TAS):

$6.00

Delivery offset (optional):
$0.50
Go green! Offset your delivery for 50 cents and help support native reforestation projects around Australia through Greenfleet.  Learn more here...

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