Contact us
Frequently asked questions
Please review our frequently asked questions below which may help provide a quick answer. If we haven't been able to answer your question, please contact our Customer Service team via phone or email. If your query is related to media, speaking or other opportunities, please visit our media page.
Phone
(03) 5984 7900
9am – 5pm (AEST), Monday to Friday.
email
info@diggers.com.au
Please allow 3-5 business days for a response, and longer in peak periods.
Brand and Creator Collaborations
If you're looking to partner with us, you can reach us here.
Important correction: Postage misprint in our latest magazine.
We would like to advise our valued customers of a misprint in our current Heirloom Seed Annual regarding postage costs. The correct postage information should read: "Shop unlimited packets of seed for only $6.50 postage."
We apologise for any confusion this may have caused and appreciate your understanding. If you have any questions, please don’t hesitate to contact our customer service team. Thank you.
Important Update – Shipping delays due to Cyclone Alfred.
The extreme weather conditions caused by Cyclone Alfred in Queensland and NSW are expected to impact our shipping services, which may result in delivery delays for shipments to these affected areas.
We appreciate your patience and understanding. Our team is closely monitoring the situation and working to minimize any inconvenience. For more information and updates, head to the Australia Post website here.
Orders and Delivery
We are currently despatching orders within 5 - 7 business days. We know you're keen to receive your order as quickly as possible, and our team works hard to prepare and pack your orders fast and accurately.
Orders to WA, NT and TAS require quarantine clearance. These orders are shipped weekly which may impact delivery timeframes. Please allow an additional week to receive your package.
Once despatched, you will receive an email notification from us followed by a tracking ID from our courier which you use to track your delivery. Please note that tracking ID’s are only issued for parcels and not letters (which is mostly small seed orders).
You can view your current and past orders by logging into your Diggers account and heading to my orders on the left hand side.
We will send an email confirmation as soon as your order has been shipped.
Once your order is submitted, it is sent through to our dispatch team to be processed as quickly as possible. Unfortunately, this means that we are not able to change an order once it has been placed. To cancel the order please contact our customer service team.
Once your order is submitted, it is sent through to our dispatch team to be processed as quickly as possible. Unfortunately, this means that we are not able to make amendments to the delivery address on your order. We recommend always double checking your details before submitting an order to ensure it is going to the correct address.
Unfortunately, at this time we do not offer click and collect services. As we continue rolling our new features on our website, we are hoping to introduce it as soon as it is feasible. Keep an eye out, as we’ll let you know when this does become an option.
Please contact us either via phone on (03) 5984 7900, Monday-Friday, 9am-5pm AEDT, or via email on info@diggers.com.au and we will be able to discuss the best course of action. It helps if you can please take a photo and attach it to your email.
Please note that due to increased delivery charges, our postal rates have changed as of the 19th February 2025 to:
Seeds only:
$6.50
Plants only:
1-14 plants: $12.50
15+ plants: $23.00
Garden supplies only:
Includes hardware, books, tubers and bulbs: $12.50
Additional quarantine fee applies on seeds, plants and bulbs shipped to NT, TAS AND WA - $6.00
Add unlimited seed packets to any 'plants only' or 'garden supplies only' order at no extra cost.
Your order will be despatched from us with instructions for our courier “to leave in a safe place”. Please note that if they cannot find a safe and dry place to leave your order, they may take it to your nearest post office awaiting collection.
Your confirmation email from our courier with your tracking number allows you to choose options of having your order either re-directed to another address or you can leave special instructions for the delivery.
Order history - Details of your most recent order history is visible on your account page. If you require any assistance on earlier orders not shown please contact our customer service team and we'd be happy to help.
Wishlist – can be viewed in your account page
Stock notifications - these are not currently visible within your account. However when you select 'notify me' and add your email address, your details are automatically saved in our system. If stock becomes available for the item, an automatic email is sent to alert. If you can't recall if you had added your email address to be notified, you can always add it a second time to be sure.
Membership
It's easy to become a member. Simply join online, or visit our closest retail store so you can start enjoying your member benefits straight away.
Double check that you are signing in with the email address you connected to your membership. If your membership status is still not recognised, please give our team a call on (03) 5984 7900 or email us at info@diggers.com.au
Horticultural advice is available free to Diggers Club members! Please send an email to hortadvisor@diggers.com.au with your query, contact details, and any photos you have. Our horticulturists check these queries Monday-Wednesday and will respond to you as quickly as possible.
Our magazines are currently sent in a plastic wrap that is biodegradable and home compostable AS 4736.
Logging into the website
Be sure to check that you are logging in with the same email address linked to your membership. If you are certain it is the same email address, then please register your detailsbefore attempting to log in again. You will only need to do this once, and will then be able to shop online with us once more.
Please contact our customer service team and we'll check to see if there is an email address linked to your membership. If not, we will add it for you so you can shop online.
Please contact our customer service team if this happens. The likely cause for this will be that we either had a different email address connected to your membership in our system compared to the one you registered with, or no email address at all. Contact us and our team will be able to help you sort this out!
Product Availability
If the item you are after is currently out of stock, we recommend selecting 'notify me', and we will notify you via email as soon as more stock becomes available.
Please take note that if the product says 'sold out for the season', it means we will not have any more of that variety available until the next growing season, which may be up to 12 months away.
If the item says 'more stock coming soon', it means that we are currently growing or sourcing more, and it is likely that more stock will become available within the coming weeks to months.
The best thing to do is to select 'notify me' for the item you are interested in, add your email address to the notification list, and then you will notified as soon as more stock becomes available.
The Diggers Club is obliged to meet all interstate quarantine restrictions and procedures for the movement of plant material (including seeds, bulbs and plants). These restrictions relate to declared weeds, plant pathogens and insect pests transferrable via plant material. Diggers is an accredited Nursery under the auspices of Department of Primary Industries Victoria - Plant Standards Branch, for the movement of plants to Tasmania, South Australia, Northern Territory and New South Wales. We also have audited agreements with the State authorities of Western Australia and Queensland.
If there are products that are not available to you in your State, please understand that this results from Government regulations, we have no say in these restrictions and must abide by them or face prosecution under the various State Quarantine Acts.
Education Program
Workshops
Our workshops are an intensive in-person educational program, hosted by our expert gardeners for a brief duration (usually 1.5hrs). The class may start with a lecture, there may be discussion and the learning is mostly academic. We wish to keep our classes to a more focused audience and depending on the subject matter they will be held either indoors or outdoors.
Masterclasses
Our specialty classes taught by our expert gardeners or run by an external presenter with an expert level of knowledge or skill in a particular area. Masterclass run for a longer duration (usually 3-4hrs) and cover a depth of material through either lecture or demonstration and are accompanied by detailed instruction.
You can find our full calendar of scheduled workshops and masterclasses on our education page, click here to check them out.
Please bring along a notepad and pen, as photos and videos are not permitted during the workshop.
We also recommend attendees bring all appropriate weather gear for the season: raincoat, umbrellas, hats, sunscreen, etc.
If there are any other items we recommend bringing for the specific workshop or masterclass you have booked, these details will be provided on the page of this class and also in your confirmation email.
No. We are trying to move away from printed communication. Once a ticket is purchased, we will send you confirmation of this via email.
No. Garden entry is included in the price of the ticket.
Due to the steep incline of the property and the garden’s historic significance, there are some areas of the garden which have limited access for wheelchairs and walking frames. Please refer to each garden page to learn more.
We follow state guidelines on all COVID guidelines.
If we have to cancel the workshop or masterclass, you will be entitled to a 100% refund.
If you cannot attend due to illness, we will issue you with a credit that you can use on future education programs - please contact us on info@diggers.com.au if you are not able to attend.
Product Guarantee and Returns
Occasionally plants will not be sent due to the quality not meeting our standards. In the case of a plant not being sent due to poor quality we will happily provide a full refund or credit. Please call our Customer Service team on (03) 5984 7900 for assistance.
If within 90 days, live plants are not performing as expected, please contact us either via phone on (03) 5984 7900, Monday-Friday, 9am-5pm AEDT, or via email on info@diggers.com.au and where possible, provide us with photos of your plants. These photos can help us to assist as much as possible with guidance on helping your plants recover and thrive, but know that when needed, we will provide a replacement or credit under our 90 day member satisfaction guarantee.
Please note our policy on living product covers only those selected for your appropriate climate zone and where enclosed instructions have been followed.
Please contact us either via phone on (03) 5984 7900, Monday-Friday, 9am-5pm AEDT, or via email on info@diggers.com.au to discuss the issue with your order and we will fix it as quickly as possible.
If this product is not perishable (e.g. a book, gloves, hardware, etc.) and has not been used or damaged, this can be returned to us and a credit can be issued to you. Make sure to include paperwork with your details on them so that we know who has returned the products and can contact you once they are received. They can be sent to us at the below address.
The Diggers Club
PO Box 300
Dromana VIC 3936
If this product is perishable however (e.g. a potted plant or a bare root rose, etc.), please note that we unfortunately cannot accept these back due to the stress the plants would be put under going through the post a second time.
Please contact us either via phone (03) 5984 7900, Monday-Friday, 9am-5pm AEDT, or via email on info@diggers.com.au if you have any further questions about this process.
Store credits can only be issued and used through our customer service team. To use your credit, please contact our customer service team on (03) 5984 7900 or email us at info@diggers.com.au
Visiting gardens and retail shops
Opening hours can change seasonally. To plan your trip, please see up to date information for Heronswood, The Garden of St Erth, Cloudehill and Adelaide.
You can visit our shops and buy supplies from there without having a membership with us. However we do reserve our rare and exclusive products and special discounts for our members.
Want to join? Sign up here and start saving straight away.
The gardens are owned and maintained by The Diggers Foundation, a registered not-for-profit charity. The entry fee goes someway towards covering the costs of maintenance and upkeep on the historic gardens and houses. The Diggers Foundation is a not-for-profit entity, working to protect heirloom seeds for future generations amongst other important projects. Learn more about The Diggers Foundation.