Question about your order? See our COVID 19 Update here. Online orders are currently only open to members only. Orders are taking up to 3 weeks to despatch based on current reduced-workplace COVID restrictions.

Question about your order? See our COVID 19 Update here. Online orders are currently only open to members only. Orders are taking up to 3 weeks to despatch based on current reduced-workplace COVID restrictions.

COVID-19 Update

IF YOU ARE SEEKING INFORMATION REGARDING AN ORDER PLEASE READ THE INFORMATION BELOW BEFORE CONTACTING US. 

As the COVID-19 Pandemic continues, The Diggers Club is working within Victorian and government mandates. Diggers, like many other garden businesses, is experiencing an increase in sales, call & email volumes, whilst also being required to reduce our on-site workforce - we appreciate your understanding and patience with our team as we manage this.

Frequently Asked Questions

How do I contact your Customer Service Centre?

Our customer service team have been operating from their homes since August 2nd (stage 4 restrictions) in order to meet the current legal requirements of a reduced on-site workforce. This has had a huge impact on our ability to respond to queries in a timely manner as they are unable to take phone calls. Currently it is taking up to 2 weeks to respond to email communication despite working extended hours. Before contacting us, please read the following information as it is likely your query is covered here. 


Key information:

- It may take up to 2 weeks to receive a response to an email query due to the restrictions on our customer service team explained above

- Orders are taking approximately 3 weeks to despatch due to COVID restrictions requiring decreased staffing on-site. You will receive an email once your order has left us. 

- Australia Post are continuing to advise delivery delays 

- Your plants are covered by a 90 day guarentee. They are prepared and packed for a long transit but if your plants do not survive the post, this will be honoured.

- Our team are working under extremely difficult conditions within stage 4 and so your understanding, kindness and patience are not only deeply appreciated but so very important to our collective wellbeing. 


If you still need to get in touch after reading the information below, the best way to contact us is via email at info@diggers.com.au 


Who can order?

Online orders are currently only open to members. This is to allow us to catch up on the surge in demand and despatch orders to gardeners in a timely manner. If you are not a member you can still join the club during this time and then place an order as a member.
 

Delivery Delays - How long will my order take to be despatched?

Our despatch team is working around the clock in split shifts to get your order to you as fast as possible, but there are delays. As a result of stage 4 restrictions in place in Victoria, we are currently despatching orders within 3 weeks.
 

Australia Post delays

Australia Post are experiencing a huge increase in demand and so there may be further delays whilst your order is in transit. 

You will receive an email from us once your order has been despatched, and a seperate email from Australia Post with your tracking number.
 

Where is my order?

If you HAVE NOT yet received an email from us notifying you that your order has been despatched, it will be in our queue and will be packed within 3 weeks from the date you ordered. If it has been longer than 3 weeks, please email info@diggers.com.au and we will investigate.

If you HAVE received an email from us to say your order has been despatched, then it has left our hands and is with Australia Post. If your order is a parcel you will receive an email from them with a tracking number within a few days. 
 

My order has been stuck with Aus Post for quite a while, what can I do?

You can use your tracking number provided from Aust post to track your order and contact Aust post for an update if your order hasn’t moved from its location. Tracking numbers are not provided for seed-only orders, all other orders will be registered.  If you haven’t received a tracking number as yet from Aust Post and you have received an email to say your order has been despatched by us, please email our customer service team at info@diggers.com.au where we will email the link for you to follow.
 

Will my plants travel safely in the mail? What happens if they die?

We will pack your plants well watered and well protected so they will survive several days (often longer) in transit. When they arrive they may look yellow or a little worse for ware. Please unpack immediatly and soak them in a weak seaweed solution. If your plants arrive and they have perished please email us at info@diggers.com.au with a photo attached and details of your order and we will arrange a replacement or refund.
 

Are your retail stores still open?

Our garden shops at Adeliade Botanic Garden and The Garden of St Erth remain open, Cloudehill and Heronswood are closed during stage 4.


And finally - Gardening is a great way to look after yourself!

Share your garden with our Diggers community or follow the gardening adventures of others by joining our members only facebook group, following our facebook page or joining us on instagram.

Stay safe everyone!




 

Australia Post: Delivery delays continue

Due to unprecedented demand and stage 4 restrictions, Australia Post are also experiencing delivery delays, and parcels may be taking longer than usual to arrive after they leave us. To find out more about how this affects your order, visit the Australia Post link below.

Find out more about Australia Post delivery delays.

WORKSHOP CANCELLATION

Unfortunately, due to the ever-changing nature of the COVID pandemic our general workshop program has been cancelled Victoria wide. Our Adelaide store is running a limited program from September onwards. For further information on availability and bookings, please contact our friendly Adelaide team on (08) 8232 8671. 

If you have purchased tickets to any of our cancelled workshops or events please contact our customer service team to facilitate a refund. We appreciate your co-operation and understanding in this matter.

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