Updates on order delivery and store re-opening. Learn more.

Updates on order delivery and store re-opening. Learn more.

Frequently Asked Questions

How long will my order take to be despatched?

Orders are currently being despatched within 3-4 weeks. Know that our teams are working hard to prepare and pack your orders as quickly, accurately and safely as possible. You will receive an email notification as soon as your order has been despatched. 

  

Why are there delays with orders? 

A large influx in orders during the recent lockdown in Victoria whilst our teams were operating under reduced capacity (to meet COVID-19 workplace guidelines) has resulted in a backlog of orders. Please rest assured that our teams are working hard to catch up with this backlog and to get your orders out as quickly and safely as possible. 

 

How long will my order take to be delivered once despatched? 

Due to extended COVID-19 restrictions and high parcel volumes, Australia Post have notified us that deliveries may take longer than usual to arrive. Once despatched, you will receive a tracking ID from Australia Post which you use to track your delivery. Please note that tracking ID’s are only issued for parcels and not letters (which includes small seed orders). 

 

How do I contact your Customer Service Centre?

Our customer service team is working remotely but can still be contacted on (03) 5984 7900, Monday to Friday, 9am-5pm. You may also send us an email at info@diggers.com.au, which we aim to respond to within 7-10 business days. 

However, if your enquiry is urgent, it’s best to phone our customer service department during business hours on (03) 5984 7900. 

Please know that as we are currently experiencing greater call volumes, there are longer than usual wait times. We truly appreciate your patience whilst you wait for us to reach your call. 

 

Can I change my order after it has been placed?

Unfortunately we’re unable to make changes to existing orders, including the address or the items once they have been placed. As we’re working to despatch orders as quickly as possible, the orders are automatically queued with our despatch team and changes are unable to be made.

Retail Updates

Heronwood: 

Our gardens and the store are open 9am-5pm, seven days a week. 

For more information on Heronswood, click here.


The Garden of St Erth:

Our garden and store are open 10am-4pm, seven days a week.

For more information on The Garden of St Erth, click here.


Cloudehill: 

Our gardens and the store are open 10am-5pm, seven days a week. 

For more information on Cloudehill, click here

 

Adelaide

Our store in the Adelaide Botanic Garden is open 10am-5pm, seven days a week. 

For more information on our store in the Aledaide Botanic Garden, click here

 

We have put in place all of the appropriate COVID-19 measures to keep our staff and visitors safe, and we look forward to welcoming you back in store.  

 

Do I have to show vaccination to visit the garden shops and gardens? 

Under current state government guidelines, visitors are not required to show vaccination history to visit garden shops and gardens. 

Vaccination status is required if you wish to dine in at our cafés.

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Member Exclusives
Waves of Blue cut flower collection
Waves of Blue cut flower collection
SEEDS: S912
Produces nature's finest, enchanting shades of blues and whites. Freshly picked, gathered and hand arranged, these plants give a long-lasting, elegant floral arrangement that is sure to impress. Includes Delphinium Butterfly Mix, Blue Sea Holly, Salvia Blue Monday and False Queen Anne's Lace.
Member $9.95
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CITRUS STARTER PACK
CITRUS STARTER PACK
PLANTS: WCITSP
If you’re thinking about growing your own citrus at home, this is the ultimate starter collection. We’ve combined five of our favourite varieties to help you create your own citrus grove, including one plant each of Orange ‘Lane’s Late’, Lemon ‘Prior Lisbon’, Lime ‘Tahitian’, Tangelo ‘Minneola’ and Mandarin ‘Imperial’. Once established, you’ll b...
Member $170.00
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2 year membership + Garden Calendar and 2 Seed Packets
2 year membership + Garden Calendar and 2 Seed Packets
Membership: MNE2CA2
Join the club and receive an exclusive gift, valued at $30. A stunning calendar featuring key dates, a guide to which seeds to sow each month and plenty of space to add your own events. Plus two free packets of some popular seeds – Tomato 'Black Cherry' and Lettuce Heirloom Mix.
Member $79.00
Non-Member $79.00
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