Order & delivery update

With the COVID-19 restrictions eased in Victoria, our Despatch and Customer Service Teams are now back on site at full capacity.

Frequently Asked Questions

How long will my order take to be despatched?

We are currently despatching orders within 3-5 business days of being placed. You will receive an email notification as soon as your order has been despatched.

 

How do I contact your Customer Service Centre?

Our customer service team can be contacted on (03) 5984 7900, Monday to Friday 9am-5pm.You may also send us an email, which we will respond to within 2 business days. However, if your enquiry is urgent, it’s best to phone our customer service department during business hours on (03) 5984 7900.

 

My plants have been delayed with Australia Post and have arrived dead or damaged, what can I do?

If the plants have arrived with yellowed leaves (which can occur due to a lack of sunlight), please unpack and immediately soak them in a weak seaweed solution for a couple of days before transplanting. 

However if your plants have perished or have been damaged in transit, we will replace them for you or provide a refund under our 90 day member satisfaction guarantee. Simply email us at info@diggers.com.au with a photo and details of your order, and we’ll take care of it.


Can I change my order after it has been placed?

Unfortunately we’re unable to make changes to existing orders, including the address or the items once they have been placed. As we’re working to despatch orders as quickly as possible, the orders are automatically queued with our despatch team and changes are unable to be made.

 

My order has been stuck with Aus Post for quite a while, what can I do?

You can use your tracking number provided from Australia Post to track your order and contact Australia Post for an update if your order hasn’t moved from its location. Tracking numbers are not provided for seed-only orders, but they should arrive within 1-2 weeks of receiving your order despatch email.

 

Are your retail stores open?

Yes! With the recent restrictions easing in Victoria, our Victorian based retail stores are now back open. We have put in place all of the appropriate COVID-19 measures to keep our staff and visitors safe, and we look forward to welcoming you back in store. 

 Find our store details here. 

Delivery update on spring flowering bulbs

If you are awaiting your spring bulb delivery, we are happy to say that these are due to be despatched from Friday 12th March.

Our spring bulbs were a pre-order item, and we know just how excited you are to get them into your garden, but rest assured you won’t need to wait much longer!

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Member Exclusives
GAMBLER'S CHOICE BULBS
GAMBLER'S CHOICE BULBS
BULBS: BCOG
LIMITED NUMBERS - We always have some surplus bulbs at the end of the season, so to save us planting them back we will give you twice as many bulbs - $60 worth of Gambler's Choice bulbs, so exactly what you receive is a surprise! For members only, this is a huge almost 60% off the regular price.
Member $14.95
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GARLIC GAMBLER'S CHOICE
GARLIC GAMBLER'S CHOICE
BULBS: BGACOG
LAST REMAINING STOCK Gamblers Choice, lucky dip selection of garlic. Garlic needs to be planted soon, so we are clearing remaining stock with this discounted offer! Great tasting garlic ready to harvest at the start of summer, with up to 12 months of storing, you will have enough to last all year with this pack! Includes 4 packs, each with 2 hea...
Member $35.00
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2yr membership +FREE vegie seeds
2yr membership +FREE vegie seeds
Membership: MNE2VS
Grow the best tasting vegies with free Carrot ‘St Valery', Broccoli ‘Romanesco', Beetroot ‘Bull’s Blood' and Silverbeet ‘Fordhook’ seeds (one packet of each, valued at $21).
Member $79.00
Non-Member $79.00
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