Shop our range of gardening gifts for green thumbs - order by December 4 for delivery before christmas.

Shop our range of gardening gifts for green thumbs - order by December 4 for delivery before christmas.

Order & delivery update

With the COVID-19 restrictions eased in Victoria, our Despatch and Customer Service Teams are now back on site at full capacity.

We are currently despatching orders within 1-2 weeks & responding to emails within 2-3 weeks of being received. We appreciate your patience in this matter and ask that if your enquiry is urgent to please phone our customer service department during business hours on (03) 5984 7900.

Frequently Asked Questions

How long will my order take to be despatched?

Our despatch team is working around the clock, 7 days per week to get your order to you as fast as possible, but there are delays whilst we clear a large volume of existing orders. We are currently despatching orders within 1-2 weeks of being placed, and you will receive a notification email as soon as your order has been despatched. 


How do I contact your Customer Service Centre?

Our customer service team have now returned to being onsite, and we are now able to receive incoming calls again on (03) 5984 7900. However, we still have a very large backlog of email enquiries sent during lockdown which we are working through, and we expect it will take approximately 2-3 weeks to respond to emails we have already received. We will respond to all emails sent in order of the date they have been received, as quicky as possible. If your enquiry is urgent please phone our customer service department during business hours on (03) 5984 7900.


My plants have been delayed with Australia Post and have arrived dead or damaged, what can I do?

If the plants have arrived with yellowed leaves (which can occur due to a lack of sunlight), please unpack and immediately soak them in a weak seaweed solution for a couple of days before transplanting. 

However if your plants have perished or have been damaged in transit, we will replace them for you or provide a refund under our 90 day member satisfaction guarantee. Simply email us at with a photo and details of your order, and we’ll take care of it.

Please note that we received a large number of emails during the recent lockdown in Victoria, so please bear with us whilst we respond to everyone’s queries, which is currently taking approximately 2-3 weeks. 


Can I change my order after it has been placed?

Unfortunately we’re unable to make changes to existing orders, including the address or the items once they have been placed. As we’re working to despatch orders as quickly as possible, the orders are automatically queued with our despatch team and changes are unable to be made.


My order has been stuck with Aus Post for quite a while, what can I do?

You can use your tracking number provided from Aust post to track your order and contact Australia Post for an update if your order hasn’t moved from its location. Tracking numbers are not provided for seed-only orders, but they should arrive within 1-2 weeks of receiving your order despatch email.   


Are your retail stores open?

Yes! With the recent restrictions easing in Victoria, our Victoian based retail stores are now back open. We have put in place all of the appropriate covid-19 measures to keep our staff and visitors safe, and we look forward to welcoming you back in store. Find our store details here. 

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