Please know that we are experiencing delays in despatching orders. Learn more.

Please know that we are experiencing delays in despatching orders. Learn more.

Frequently Asked Questions

How long will my order take to be despatched?

Please know that we are experiencing delays in despatching orders. Allow 1-2 weeks for your order to be despatched and know that our teams are working hard to prepare and pack your orders as quickly, accurately and safely as possible. You will receive an email notification as soon as your order has been despatched. 

 

How long will my order take to be delivered once despatched? 

Due to extended COVID-19 restrictions and high parcel volumes, Australia Post have notified us that deliveries may take longer than usual to arrive. Once despatched, you will receive a tracking ID from Australia Post which you use to track your delivery. Please note that tracking ID’s are only issued for parcels and not letters (which includes small seed orders). 

 

How do I contact your Customer Service Centre?

Our customer service team is working remotely but can still be contacted on (03) 5984 7900, Monday to Friday, 9am-5pm. You may also send us an email at info@diggers.com.au, which we aim to respond to within 2 business days. 

However, if your enquiry is urgent, it’s best to phone our customer service department during business hours on (03) 5984 7900. 

 
Can I change my order after it has been placed?

Unfortunately we’re unable to make changes to existing orders, including the address or the items once they have been placed. As we’re working to despatch orders as quickly as possible, the orders are automatically queued with our despatch team and changes are unable to be made. 
 
Are your retail stores open? 

Yes! In line with the easing of restrictions in South Australia and Victoria, all of our gardens, stores and cafés will be re-opening as of Wednesday 28 July. 

We have put in place all of the appropriate COVID-19 measures to keep our staff and visitors safe, and we look forward to welcoming you back in store. 

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Member Exclusives
RHUBARB CROWN GARDEN COLLECTION
RHUBARB CROWN GARDEN COLLECTION
PLANTS: PRHCO
Harvest fresh rhubarb all year with this garden collection of rhubarbs. With summer varieties 'Cherry Red' and 'Big Boy' for the warmer months, then abundant short day cropping from 'Winter Wonder' you can grow all your rhubarb needs for the year in 5m square. Two bare root crowns of each, available winter only (6 crowns).
Member $69.95
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2 year membership  + Free Seed Sowing Poster and 2 seed packets
2 year membership + Free Seed Sowing Poster and 2 seed packets
Membership: MNE2SP2
A beautifully illustrated heirloom ‘sow what when’ poster for all areas of Australia so that you'll never have to think about what to sow this month again! You will also receive some free Cauliflower 'Mini' and Kale 'Red Russian' seeds to get your garden started.
Member $79.00
Non-Member $79.00
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