Frequently Asked Questions

How long will my order take to be despatched? 

Orders will be despatched from 4 January when our team returns from their Christmas and New Year's break. You will receive an email notification as soon as your order has been despatched. 
 
How long will my order take to be delivered once despatched? 

Due to extended COVID-19 restrictions and high parcel volumes, Australia Post have notified us that deliveries may take longer than usual to arrive. Once despatched, you will receive a tracking ID from Australia Post which you use to track your delivery. Please note that tracking ID’s are only issued for parcels and not letters (which includes small seed orders). 
 
I'm in WA, why can I still not order plants?

There are a number of changes to regulations regarding the sending of plants to WA at this current point in time. Until these changes have been made, we have had to temporarily pause sending plants into the state. Please know that all other items can still be sent as usual. 
 
How do I contact your Customer Service Centre?

Our customer service team can be contacted on (03) 5984 7900, Monday to Friday, 9am-5pm. You may also send us an email at info@diggers.com.au, which we aim to respond to within 3-5 business days. 

However, if your enquiry is urgent, it’s best to phone our customer service department during business hours on (03) 5984 7900. 

Please note: Our customer service team will be on a well-deserved break over the Christmas/New Year's period starting from Friday 24 December and they will be back in the office from Tuesday 4 January. 
 
Can I change my order after it has been placed?

Unfortunately we’re unable to make changes to existing orders, including the address or the items once they have been placed. As we’re working to despatch orders as quickly as possible, the orders are automatically queued with our despatch team and changes are unable to be made.

Garden and Retail Hours

Heronwood: 

Gardens and the garden shop are open 9am - 5pm, seven days a week. The café is open every day from 10am - 3pm. 

For more information on Heronswood, click here
 
The Garden of St Erth:

Gardens and the garden shop are open 10am - 4pm, seven days a week. The café is open every day from 11am - 3pm. 

For more information on The Garden of St Erth, click here
 
Cloudehill: 

Gardens and the garden shop are open 10am - 5pm, seven days a week. 

For more information on Cloudehill, click here
 
Adelaide

Our store in the Adelaide Botanic Garden is open 10am - 5pm, seven days a week. 

For more information on our store in the Aledaide Botanic Garden, click here
 
We have put in place all of the appropriate COVID-19 measures to keep our staff and visitors safe, and we look forward to welcoming you back in store.

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Member Exclusives
ORANGE LONG HARVEST COLLECTION
ORANGE LONG HARVEST COLLECTION
PLANTS: WCITLH
Pick oranges all year round with this long harvest collection. Includes one plant each of Navel ‘Washington’, with fruit from May to September, Navel ‘Lane’s Late’ with fruit from September to December, and Valencia 'Delta Seedless' fruiting from September to March with fruit that stores on the tree for up to seven months.
Member $99.00
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LOW PRESSURE COUNTRY SPRINKLER x 3
LOW PRESSURE COUNTRY SPRINKLER x 3
HARDWARE: HLOP3
A tried and true design, popular with all Diggers gardeners. Safe to use with dirty tank or washing machine water, as it does not get blocked. Covers a diameter of 10m. Not for high pressure.
Member $35.00
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2 year membership + Garden Calendar and 2 Seed Packets
2 year membership + Garden Calendar and 2 Seed Packets
Membership: MNE2CA2
Join the club and receive an exclusive gift, valued at $30. A stunning calendar featuring key dates, a guide to which seeds to sow each month and plenty of space to add your own events. Plus two free packets of some popular seeds – Tomato 'Black Cherry' and Lettuce Heirloom Mix.
Member $79.00
Non-Member $79.00
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